Welcome to TJ Formal (http://www.1promdresses.com) Website (“site”, “website”). This website is owned and operated by TJ Formal who provides this website as a service to its customers.
Please review the following basic rules that govern your use of our website (“agreement”) before you use this website and/or purchase from it.
GENERAL
Please note that your use of TJ Formal constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site or purchase merchandise from it. Although you may “bookmark” a particular portion of this site and thereby bypass this agreement, your use of this site still binds you to these terms. TJ Formal reserves the right, in its sole discretion, to change, modify, update or otherwise alter these terms and conditions at any time. Such changes or modifications shall become effective immediately upon the posting thereof. Your use of our website following any such changes or modifications constitutes your agreement to follow and be bound by the revised terms and conditions. Since TJ Formal may revise this agreement at any time, we encourage you to please review the terms and conditions every time you use this website.
SITE CONTENTS
TJ Formal attempts to provide the most recent, accurate, and reliable information on the website. However, there may be occasions when information on the site contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability or when an item featured on the site is no longer in stock or available.
TJ Formal reserves the right to correct any errors, inaccuracies or omissions and to change, move, delete or update portions of, or add to, product information and content at any time without prior notice (including after you have submitted an order.)
ACCEPTABLE USES
You may use this site for legitimate shopping purposes only. You may not harm the site in any way or otherwise use the site in any improper manner, including, but not limited to hacking into the website’s systems, spoofing or faking e-mail headers or slowing or stopping the functionality of the site.
In the event you register and/or purchase product, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the registration form. If you provide any information that is untrue, inaccurate, not current or incomplete, or TJ Formal suspects, for any reason, that such information is untrue, inaccurate, not current or incomplete, TJ Formal, in its sole discretion, has the right to not fulfill you order or suspend or terminate your account and refuse any and all current or future use of the site.
If you choose to create a password and account designation upon completing the registration process, you are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password and account. You agree to (a) immediately notify TJ Formal of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. TJ Formal will not be liable for any loss or damage arising from your failure to comply with this paragraph.
DISCLAIMER
Except as otherwise expressly provided, this website, and all contents and all products and services are provided on an “as is” basis.
ALL PURCHASES ARE “AS IS, WHERE IS.” THAT MEANS TJ FORMAL HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE.
LIMITATION OF LIABILITY
TJ Formal does not warrant that 1) the contents of this site will be accurate, reliable or free of error 2)that this site or the server that makes it available are free of viruses or other harmful components or 3) that your use of this site will be without interruption.
You use this site at your own risk.
Neither TJ Formal nor its affiliated or related entities or its vendors or content providers shall be liable to any person or entity for any direct or indirect loss, damage (whether actual, consequential, punitive, special or otherwise) injury, claim or liability of any kind or character whatsoever based upon or resulting from your user inability to use the site or any information or materials provided on the site. TJ Formal is not liable for any defamatory, offensive or illegal conduct of any user. If you are dissatisfied with the website or any materials on the site, or any of TJ Formal’s Terms of Use, your sole and exclusive remedy is to stop using the site.
DENIAL OF ACCESS
These Terms of Use constitute an agreement that is effective unless and until terminated by TJ Formal. If in TJ Formal’s sold discretion you fail to comply with any term or provision of this agreement, TJ Formal may deny you access to the site. In the event of denial of access by TJ Formal, you are no longer authorized to access the site, and the restrictions imposed upon you with respect to material copied or downloaded, and the disclaimers and limitations of liabilities set forth in these Terms of Use, shall continue in force. These Terms of Use constitute the entire agreement between you and TJ Formal relating to the subject matter addressed herein.
JURISDICTION AND GOVERING LAW
The website is controlled and operated by TJ Formal from its offices in the State of Missouri, United States of America. Although the site can be accessed from other locations, by accessing the site you agree that these terms of use and any transaction, including sales of product, shall be governed by and construed in accordance with the laws of the State of Missouri without giving effect to its conflicts of law principles. All proceedings relating to the site, these Terms of Use and Conditions of Sale, or any transaction, including the sale of any products, using the site, shall be brought only in the state or federal courts of Jasper County, Missouri and you and TJ Formal do herby consent to the jurisdiction and venue of such courts.
The site is intended for residents of the United States only. No software from the site may be downloaded, exported or re-exported in violation of any law including, without limitation, to countries that are subject to U.S. export restrictions.
TERMINATION
All of these terms of use are material. Upon any breach by you of any such term, your right to access, download and otherwise use this site, all materials obtained from this site and all copies thereof shall immediately terminate.
These terms are effective unless and until terminated by either you or TJ Formal. You may terminate this agreement at any time. TJ Formal also may terminate this agreement at any time and may do so immediately without notice, and accordingly deny you access to the website, if in TJ Formal’s sole discretion you fail to comply with any term or provision of this agreement. Upon any termination of the agreement by either you or TJ Formal, you must promptly destroy all materials downloaded or otherwise obtained from this site, as well as all copies of such materials, whether made under the terms of use or otherwise.
OTHER
If any of these terms of use is unlawful, void, or for any reason unenforceable, then that term shall be deemed severable from the other terms and shall not affect the validity and enforceability of any remaining terms.
These terms of use constitute the entire agreement between TJ Formal, the site and you relating to the subject matter herein. TJ Formal shall have the right to change or modify these terms of use at any time.
CONDITIONS OF SALE
ORDERS
Orders can be placed through our website shopping cart or by calling us at 1-877-769-1336. All contact information and items being purchase must be correct because we do not accept returns or exchanges. We will begin processing your order as soon as possible and within 48 hours with the exception of legal holidays falling before or after the weekend. Orders are not complete until you receive a notification email from a member of our staff with the availability and delivery details. Orders are only processed during business hours. We will never charge your credit card unless we can fill your order by your wear date.
We communicate with our customers via email concerning their order status so it’s VERY important that the email you gave us is correct, in use, and that you check it often. In the event that there is any type of emergency, or if we need further clarification regarding something in your order we will call you at the phone number you supplied on your order form. If you need to correct yours or if you haven’t received an email from us within 24-48 hours confirming your order, please call us at 1-877-769-1336!
You are able to check the status of your order on-line or by phone. Please have your order number ready when calling.
Duplicate orders will be verified before they are processed. Orders placed for items with incorrect or inaccurate information may not be honored and may be refused or cancelled regardless of confirmation or credit card charges. If a card has been charged, the customer shall be credited for the full amount of the charge. Should this happen for an ordered item, the customer will be notified immediately and the customer always has the option to reorder the item at the corrected price or with corrected information.
SALES AND COUPONS
We are happy to offer you discounts and sales on our merchandise whenever possible; however we can only offer the sale prices as listed at the time they are listed. We can not reimburse you for previously purchased items that are presently on sale or that may go on sale in the future. TJ Formal reserves the right to change prices at anytime without prior notice. We can not reimburse you for the amount of a coupon on previously purchased items. Coupons are only valid for the dollar amount or percentage as stated, prior to the expiration date stated at the time the order is placed.
CANCELLATIONS
As stated clearly throughout our website we do NOT allow cancellations. Orders that have been processed can not be cancelled and will not be refunded. Because orders are processed and shipped as quickly as possible we can not allow a cancellation period. Most orders are processed within 24-48 hours, but during business hours they are often processed within a few hours. However, if you are able to contact us immediately following the submission of an order, before it is processed & shipped, we will do our best to help you with any cancellation issues.
TJ Formal reserves the right to cancel any order, at any time, for any reason. Orders are often cancelled if they can not be filled as requested in time for the wear date or if an item is no longer available for any reason. Email notifications will be sent to the email listed on the order in the event that your order is cancelled. Credit cards will not be charged for cancelled orders.
INVENTORY
Many items on this website are special order only, as stated throughout, and are not stocked in our store. In stock items will be noted. All others must be special ordered from the manufacturer and require additional production, delivery, and shipping time.
Inventory can change everyday, every hour, and even every minute during our peak season. We keep our inventory and website as updated as possible, and although we apologize for the inconvenience, we are not responsible for items that are no longer available and can not guarantee the item you want will be available at the time you order it, in time for your wear date, or at all.
AVAILABILITY/ DELIVERY TIME
Product availability can be checked on-line, by sending us an email at “Contact Us”, by email at contact_inquiry@tjformal.com , or call us at 1-877-769-1336 with your style numbers, size, colors and wear date/ event date. We will check our stock and the manufacturer’s stock, if necessary, and tell you when the dress you want can be delivered to you.
If you place an order we will notify you of the availability and delivery time after it is processed. We will not charge your card unless the dress you ordered is available for your wear date.
In-stock dresses take about 1-8 business days to get to you. Dresses that are not in-stock in our store, but with the manufacturer can take anywhere from 3-14 business days to get to you. Dresses that are not in-stock at our store or at the manufacturer and are specially ordered can take anywhere from a few days to several months, depending on the on the production time. See more specific explanations below.
1. If we have the dress in-stock in our store: This means we have the dress you want, in your size and color, hanging in our store! We will ship it to you within 24-48 hours.
2. If it is in-stock with the manufacturer (Special Order): If we don’t have the dress in-stock in our store we will immediately check with our manufacturer to see about special ordering the dress you want. If they have the dress in your size and color hanging on their racks they will ship it out to us within 1-6 days (this depends on the season and how backed up the manufacturer is). After we receive it in our store we ship it out to you the same day!
3. If it is NOT in-stock in our store or with the manufacturer (Special order): If the dress you want is sold out, both in our store and with the manufacturer, we will ask the manufacturer for the next available ship date for a special order. They will give us a date (anywhere from a few days to several weeks) that the dress you want, in your size and color, will be available to ship, according to its production time. As soon as they make/receive the dress, they will ship it to our store within the quoted time. After we receive it in our store we ship it out to you the same day!
PRODUCT INFORMATION
We often change or update the items offered on our site as well as the options and details associated with those items. We cannot guarantee that an item displayed during a previous visit will be available when you visit again. Discontinued styles, colors, sizes, etc. will be removed (or noted on the product) as soon as possible. We reserve the right to make changes to the website and its contents without prior notice.
TJ Formal strives for accuracy in all item descriptions, pictures, availability and delivery options, links, pricing and any other item-related information contained in or referenced on our website. Due to due to typographical error, human error, incorrect or updated information received from our manufacturers, or other determinates, we cannot guarantee all item-related information is entirely accurate, complete or current and TJ Formal cannot assume responsibility for these errors. In the event of an error in an item’s description, pictures, availability or delivery options, pricing, etc. due to typographical error, human error, incorrect or updated information received from our manufacturers, or other determinates, TJ Formal reserves the right to refuse or cancel any orders placed for these items and immediately correct and/ or remove the information.
Orders placed for items with incorrect or inaccurate information may not be honored and may be refused or cancelled regardless of confirmation or credit card charges. If a card has been charged, the customer shall be credited for the full amount of the charge. Should this happen for an ordered item, the customer will be notified immediately and the customer always has the option to reorder the item at the corrected price or with corrected information.
All items on our website are for sale. We do not rent dresses, shoes, accessories, etc.
MEASURING/ FIT
You, the customer, always have the final decision on all sizing matters. We will help you determine the best size for you at your request, but you always choose the size. Dresses generally run smaller than regular clothing and each designer/ manufacturer goes by their own size chart. It is the responsibility of the customer to account for these things when choosing their size. Measuring instructions and fitting information can be found on our website.
Most customers need alterations to make dresses fit correctly. Alterations must be done locally; we do not do alterations for internet orders.
PAYMENT
TJ Formal accepts all major credit cards and debit cards--Visa, MasterCard, Discover and American Express. Personal checks and money orders are also accepted, but will cause a delay in your order processing. Dresses CANNOT be "held" or reserved while awaiting payment by check or money order.
Your credit or debit card will only be authorized for the amount of the purchase at the time you place your order. This is to assure us that your funds are available so that we can begin processing your order. If we are then able to fill your order as requested in time for your wear date/ event we will then charge the full amount to your card. However, if we are not able to fill your order, your card will NOT be charged and you will be notified via email with the details.
Personal checks should be mailed to us at the time the order is placed. Once we receive the check we will submit it to our bank for clearance. After the check has cleared with our bank, we will then process your order. Orders will NOT be processed, ordered, or shipped until personal checks have cleared.
Money orders should be mailed to us at the time the order is placed according to instructions on the screen. Once we receive the money order we will process your order. Orders will NOT be processed, ordered, or shipped until money orders are received. Please remember that you submit a money order at your own risk and that they will cause a delay in processing your order. We are not responsible for problems that may occur in shipping/mailing!
If the item you ordered is not available and we are unable to find an acceptable alternative for you we will issue you a refund check for the full amount of the purchase. Please allow 2-4 weeks to receive this. We are not responsible for problems (including loss or delivery problems) that may occur in mailing of refund checks. Should you not receive your check within 4 weeks we will reissue you another for the full amount minus a $25.00 stop payment fee for the original check.
Checks and money orders can be made out to: TJ Formal
Mail to: 1609 E. 20th St., Joplin MO, 64804
SHIPPING
We offer free ground shipping within the continental United States for all items! (International APOs/ FPOs are also FREE!) MOST packages are shipped UPS.
UPS Shipping Prices:
· FREE shipping via UPS Ground to street addresses.
· Shipping to Alaska, Hawaii is $35 plus $10.00 per additional item (conditional).
· Shipping to Canada is $20 plus $10.00 per additional item (conditional).
· Upgrade to UPS 2-day Blue Label for an additional $28.00 charge for the first item and $10.00 per additional item (conditional).
· Upgrade to UPS Next Day Air for an additional $49.00 charge for the first item and $10.00 per additional item (conditional).
· International Shipping starts at $49.00 for the first item and $10.00 per additional item (conditional).
USPS Shipping Prices:
· Free shipping to Post Office Box addresses only, Priority Mail.
· APO/FPO military address packages, Priority Mail FREE of charge.
Shipping times below simply mean the time it will take a package to reach you after it leaves our store.
SHIPPING TIME DOES NOT MEAN THE EXACT TIME IT WILL TAKE TO GET A DRESS. This is strictly transit time. In stock orders generally ship in 24-48 hours, but special orders vary greatly due to availability.
UPS GROUND: 1-5 business days depending on your location within the continental United States.
UPS 2-DAY BLUE LABEL: 2 business days within the continental United States.
UPS NEXT DAY AIR: Next Business day within the continental United States.
USPS PRIORITY MAIL: 1-5 Business days within the U.S. or Canada.
APO/FPO addresses are estimated at 1-2 weeks, but delivery time absolutely cannot be guaranteed because they become the responsibility of the military after they leave the U.S. and we are not quoted a specific delivery time to any location.
Tracking numbers for packages will be emailed to the address provided on your order when the package is shipped. You can also check your order status online to find your ship date and tracking number (when available).
All problems with shipping after a package leaves our store should be taken up with the carrier (UPS or USPS). After a package is shipped from our store via the method requested, we have no control over the delivery speed, conditions, etc. Please contact UPS or USPS directly with concerns or questions about your package regarding tracking, delivery, damage, lose, etc. Due to fraud protection, TJ Formal will not request that packages be held or re-routed. We will only ship to shipping address on the original order.
UPS: 1-800-PICK-UPS (1-800-742-5877) and on the web: www.ups.com
USPS: 1-800-222-1811 and on the web: www.usps.com
CUSTOMS FEES & INTERNATIONAL SHIPPING
We do not charge any customs when sending our packages. Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your countries tax regulations. We have no way of calculating how much these fees would be, should they occur, and TJ Formal is not responsible for those charges. For any additional information refer to your local customs agency. Returns will not be accepted due to customs fees. All packages will be insured. If duties/customs fees are not paid by customer on entry to a destination country, or the merchandise is refused, TJ Formal reserves the right to charge for fees incurred to ship the product back to our facility in Joplin, Missouri.
TJ Formal reserves the right to approve which countries it will ship to and in the event that a country is not approved, the buyer will receive a full refund. On international ships, delays may occur that are beyond our control caused by such factors as weather, language barriers, duties, taxes, import restrictions and custom services. TJ Formal is not responsible for these delays, should they occur.
International shipping rates start at $49.00 and are generally shipped via UPS.
RETURNS/ EXCHANGES - DRESSES
As is stated clearly throughout our website, we do not accept returns or exchanges on our special occasion/order items. All dress sales are final. Returns or exchanges are not accepted due to incorrectly ordered items, dislike of style, fit, or color, cancellation of event or any other reason.
Our manufacturers do not accept our returns on items unless they are factory damaged, defective, or incorrectly delivered (i.e.: incorrect item is delivered, delivered past wear date, delivered to address other than provided at time of order, etc.). Therefore, we may only accept returns or exchanges from our customers under the same conditions. If this should happen, please accept our apology and notify us within 3 business days of the problem so that we can correct it for you as quickly as possible.
Our return policy is very strict so that we may continue to offer you competitive prices on quality merchandise. It is your responsibility, when placing an order, to understand and abide by this policy.
RETURN DRESS FOR RE-INSPECTION
We carefully inspect each item that is shipped from our store to be sure it is the style, size, and color that you ordered, free of damage or defect and will reach you before your wear date. However, if we fail to do so, we will be happy to accept your return for re-inspection.
Unless dresses are factory damaged, defective, or incorrectly delivered (i.e.: incorrect item is delivered, delivered past wear date, delivered to address other than provided at time of order, etc.), they CAN NOT be returned or exchanged. If the dress you received is factory damaged, defective, or incorrectly delivered we will accept a return for re-inspection in order to assess the problem and determine the best way to correct it. When returned for re-inspection, the dress must be in perfect, new, never worn, condition as received at the time of delivery. It must not be damaged, soiled, stained, torn, and be free of offensive odors (i.e.: smoke), pet hairs, etc. Customer is responsible for all return shipping costs. We will not refund return shipping fees unless the dress is determined to be factory damaged, defective, or incorrectly delivered. In order to return your dress for re-inspection, we ask that you carefully follow these return instructions:
--Notify a member of our staff about the problem with your order within 3 days of the order being delivered to you. If your item is eligible for re-inspection, you will receive a Return Authorization number that will allow you to return the dress to us for re-inspection. Call us toll-free at: 1-877-769-1336 or email us at http://www.tjformal.com/contact/ Return Authorizations are required for all packages to be received by our shipping department.
--A dress that you wish to return for re-inspection must be shipped back to our store via UPS Ground or USPS Priority Mail and received within 10 business days from time the package was delivered to your shipping address. The dress MUST be shipped before the wear date as submitted on your order. (If your wear date is less than 10 days away, you are still given 10 days to get the package back to us, but it must be shipped from you before the wear date.) Refunds will not be credited or replacements/ repairs will not be made if we do not receive your return within 10 business days from the day the package was delivered to you, no exceptions.
--Include a copy of your invoice. Please note any comments or information (i.e.: your measurements, the name of the customer service representative who assisted you, description of problem, etc.) that will help us to process your order faster.
--The dress must be in excellent, unworn condition, packaged securely in the original or comparable packaging. We are not responsible for damages or loss that may occur in return shipping to our store. Should the dress return in damaged condition, due to inadequate shipping packaging or method, you will not be refunded.
--Please write the Return Authorization number, given to you by a member of our staff, clearly on the outside of the package. Packages without a Return Authorization will NOT be accepted by our shipping department and refunds will not be credited or replacements/ repairs will not be issued for the items in them.
--Upon receiving the dress within 10 days from the date it was delivered to you, we will inspect it to see that it is in perfect, new, never worn, condition as received at the time of delivery and that it is not damaged, soiled, stained, torn, and is free of offensive odors (i.e.: smoke), pet hairs, etc. We will then inspect your item, check the color, measure for size accuracy, etc. as necessary concerning the particular problem with your order.
--If we find that your item is, in fact, incorrect or defective we will inform the manufacturer of the problem and you will be issued a repair or replacement as quickly as possible. We will notify you of the repair/replacement details and confirm that they will work within your time constraints. If time does not allow for the corrected item to reach you before your wear date, you will be given the option to exchange or return the item for a full refund, including return shipping costs. Returns will only be allowed for those dresses that cannot easily and quickly be repaired or replaced. If a refund is in order, we will credit the amount of the purchase, as well as return shipping costs to us, to the credit card used for the original purchase. Please allow 1-3 weeks, from the time we receive your return, for the credit to appear on your statement. If you paid with a check or money order, a check will be issued to you. Please allow 2-4 weeks for delivery of check or money order. If you choose to exchange the dress, we will process your new order (including price adjustments, if any) and notify you of the availability and delivery details.
----If we find that your item is correct and has no flaws we will return the item to you at your expense. You will not be reimbursed for any purchase costs and/or shipping costs, and will be charged the additional shipping fees to return the item to you.
--In the event of a rare conditional circumstance, we may choose to approve a return or exchange on a item that is not flawed. If so, we will accept the return for refund of the purchase price minus a 50% to 85% restocking fee or an exchange for a refund of the purchase price minus a 25% restocking fee. Such circumstances must be approved via telephone by a member of our staff based on the situation. We always refuse the right to accept returns or exchanges on items that were correct and not damaged, defective, or incorrectly delivered (i.e.: incorrect item is delivered, delivered past wear date, delivered to address other than provided at time of order, etc.).
It is very important that theses steps be followed precisely in order to receive your available refund or replacement. If these guidelines are not followed no credit or exchange will be issued, no exceptions.
Other product types may be eligible for return and/or exchange as outline in our FAQs.
