Send us an email via Contact Us, call us at 1-877-769-1336. Have your manufacturer name, style numbers, size, colors and wear date/ event date, ready.  We will check our stock and the manufacturer’s stock, if necessary, and tell you when the dress you want can be delivered to you.  (Please don’t forget to include all the details when you email so we can answer you faster!)

If you place an order and are not sure if the dress is available, don’t worry, we’ll let you know via email after receiving your order! We will not charge your card unless the dress you ordered is available for your wear date. In the email we’ll also tell you when you can expect to receive the dress.  If it is sold out or is not available in time, we’ll give you some other options or help you with another dress you’re interested in!

Especially during prom season, the hot dress styles will go fast so be ready to make your decision if the dress you want is available.  If it’s not, don’t get discouraged, there are thousands of dresses to choose from and we’ll do our best to help you find another one that you’ll love!  It's always a good idea to have a second or third option ready.

Keep in mind that inventory can change everyday, every hour, and even every minute during our peak season.  We keep our inventory and website as updated as possible, and although we apologize for the inconvenience, we are not responsible for items that are no longer available and can not guarantee the item you want will be available at the time you order it, in time for your wear date, or at all.

Considering the huge amount of dresses that we offer on our website it is impossible for us to keep our website updated according to our manufacturers' ever changing inventory, so we appreciate your understanding if the dress you want is no longer available.  Please keep searching or ask for our help because we want to help you find a dress that you love!)

When viewing a dress on our website, you will see a box on the right side of the page, under the price, titled "Or Select from Items Ready to Ship" which shows all of the sizes and colors we have in stock for that particular dress. If the box is not there, click on Maxmimize to see it. If your size and color is there, then simply click on the pink Add to Cart button to choose that size and color. These dresses are in our store, ready to be shipped straight to you today!

If your size and color choice does not appear in that box, then your order will require a special order.
 
We always give you all the available options for a dress, even if it isn't in stock with us or our manufacturer at all times. This way, you can still order the dress to be special made for you, when available, for a wear date farther in the future.

Keep in mind that inventory can change everyday, every hour, and even every minute during our peak season.  We keep our inventory and website as updated as possible, and although we apologize for the inconvenience, we are not responsible for items that are no longer available and can not guarantee the item you want will be available at the time you order it, in time for your wear date, or at all. 

Considering the huge amount of dresses that we offer on our website it is impossible for us to keep our website updated according to our manufacturers' ever changing inventory, so we appreciate your understanding if the dress you want is no longer available.  Please keep searching or ask for our help because we want to help you find a dress that you love!

A special order is when we order in a item from our manufacturer because it is out of stock in our store. Sometimes the manufacturer has the item in stock and can ship it out to us immediately. If they do not have it in stock, it must be made to order and delivery time can vary from 2-16 weeks. Once the dress is received in our store, it is shipped to you that same day.

Although we carry thousands of items in stock, most orders are special orders do to the wide range of products that we offer. There is no additional charge for a special order, but we do not accept returns, exchanges or cancellations on them.

We always post all of the pictures we have on the website. Often, we only have pictures of a dress from the front or from one angle. This is because our pictures are generally supplied by our manufacturers and we have no control over how they choose to photograph a dress.

We apologize for this inconvenience and understand why this makes choosing a dress really difficult. Whenever possible, we add additional pictures and descriptions to help you out.

We always post all of the pictures we have on the website. Often, we only have pictures of a dress in one color available. This is because our pictures are generally supplied by our manufacturers and we have no control over which colors they choose to photograph.

We apologize for this inconvenience and understand why this makes choosing other colors really difficult. Whenever possible, we add additional colors, swatches or descriptions to help you out.